Uploading Operator Connect Numbers

You can upload numbers to the customer tenant either by entering the numbers directly in the interface or by importing a list of numbers. The customer must have provided prior consent to the operator and the consent must include the numbers must be valid area codes according to the Offer acceptance for partnering with the Operator during the Onboarding (seeCreating Consented Leads in Teams admin center).

It can take time for all relevant services to be updated and the numbers to be ready for assignment.

➢ To upload numbers:
1. In the Multitenant Navigation pane, select Operator Connect and then click the Tenants tab.

2. Select the relevant Operator Connect tenant service, click …. and then choose Upload Numbers.

3. Configure parameters according to the table below.

General Settings

Parameter

Description

Calling Profile

Preconfigured by AudioCodes Professional Services (see also Managing Calling Profiles).

Graphical user interface, application Description automatically generated

Ticket ID

Related Service Request ticket (see Managing Service Requests).

Usage

Choose from one of the following values (equivalent Teams admin center usage is bold):

■ Calling User Assignment (User calling)-used for User calls
■ FirstPartyAppAssignment (Voice App calling )-used for Auto-attendant calls
■ ConferenceAssignment (Conference calling)-used for Conference calls

Graphical user interface Description automatically generated with medium confidence

Additional Usage

Choose an Additional Usage. The values displayed reflect the 'Usage' configuration above. For example, if the selected usage is 'CallingUserAssignment', then the values 'FirstPartyAppAssignment' and 'ConferenceAssignment' can be configured.

Capabilities

Preconfigured by AudioCodes Professional Services. One of the following values (the equivalent Teams admin center value is displayed in brackets):

■ CAP1 (Incoming Calling)
■ CAP2 (Outgoing Calling)
■ CAP3 (Mobile-currently not supported)

Address

 Address for Emergency location (mandatory in the USA)

Location

City of Emergency location.

Country

 Country prefix of the phone numbers. For example, IL-Israel.

All SBC devices assigned to the profile must have identical SIP definitions and configuration. The SBC devices may be assigned different dial plans.

4. In the Single number field, enter phone prefix to configure in the following format:
Copy 
+12125867001

A range of numbers should be configured in the following format:

Copy 
+12125867000 [5867000-5867500]
5. Click to add specific numbers or a range of numbers. A new entry is added.
6. Click to import an external file containing numbers.

An CSV or text file containing an imported list of numbers should be configured in the following format:

Copy 
+61398402000
+61398402001
+61398402002
+61398402003
+61398402004
+61398402005
+61398402006
+61398402007
+61398402008
+61398402009

An import file can also be configured with a range of numbers:

Copy 
+12125867000 [5867000-5867500]

7. Click to apply changes. The following dialog is displayed:

8. The processing time for the Synchronization operation with the Live Platform server and Microsoft platform depends on the server load. Run the 'peering.sync-acquired-numbers-job' and 'peering.sync-upload-to-account-job' task to refresh the number data (see Synchronizing Operator Connect Jobs).
9. Open the Number Management screen to view the confirmation of the successful upload:
● MS Status is Success
● SBC Status is Complete

10. In the Navigation pane, select Configuration > SBC and then click Show Prefixes.
11. Click Refresh from Sbc to synchronize the prefix list from the SBC dial plan.

All uploaded numbers are displayed in the SBC OC Dial plan with the matching tag of the customer tenant. The corresponding numbers are displayed below in the Number Management page.

All numbers uploaded for a customer can be viewed in Show Prefixes